Case Study Profiles

Staffing Industry Client
10 Month Project

• Hired as Executive Consultant to lead 30 year old company through an organizational transformation 
• Provided Executive Coaching to a newly appointed C-Suite ownership group
• Introduced Strategic Sales Methodology – Understanding the Buying Process
• Built Organization’s Sales Pipelines – Retail and Large Account by Vertical and Subject Matter
• Achieved a 125% increase in revenue within 10-month period
• Gross Margin Improvement = 3% Leading to an additional $1.8MM in realized profits

Sales Outsourcing Company
5 Month Project

• Retained to re-engineer recruiting department 
• Developed 90-day improvement plan, ATS selection, job descriptions, salary survey, social media plan & internal processes/best practices
• Realigned internal recruiting team, redeployed resources, and improved workflows
• Re-wrote all communication pieces to include email touches, new hire, onboarding, job postings, and phone scripts
• The plan resulted in an increase in recruiter interview capacity, a 75% decline in “no-show” rates, and a 70% higher retention rate
• Developed field interview training for hiring managers to improve the interview-to-hire ratio and EEOC compliance

Residential/Commercial Real Estate Developer
9 Month Project

• Assumed an interim recruiting director’s role to improve the client’s recruitment efforts. There were 52 open requisitions open on average of 6 months plus. Improved time to fill by 50% in 45 days
• Reduced the number of external recruiting vendors and renegotiated contract terms for consistency in an overall cost savings.
• Streamlined candidate submittal and feedback process to ensure efficiencies for both the internal and external recruiting teams
• Led an initiative to create company-wide staffing projections, forecast and budgets per community development timeline
• Worked with the VP, HR to identify, select & onboard external construction training vendor (SME)

Quick Service Restaurant
10 Month Project

• Filled key senior executive positions within the marketing, franchisee and company-owned restaurant divisions
• Led project to evaluate company’s recruitment model which resulted in a recommendation to create an in-house talent acquisition department
• Project included a complete breakdown of the “state of the function” to determine what responsibilities should remain with the HR generalist function and what would transfer into the talent acquisition function. 
• Project scope included budget development, strategy, the structure of the department, talent acquisition goals, talent acquisition cycle, TA job descriptions, recruiting metrics, and evaluation 
• Worked with the team to set the vision and strategy necessary to improve the company’s employment brand

Largest Commercial Processor of Student Assessments
4 Month Project

• Retained to staff and manage the HR function for a large-scale assessment proctoring project. With the help of one administrative support person, successfully recruited/hired over five hundred contract employees within 45 days and processed an additional two hundred plus rehires, all of whom were required to have a minimum of a four-year degree
• Solely responsible for employee orientations & onboarding, processing payroll and effectively managing employee relations issues
• Accountable for closing out the project which included an employee file audits and rehire eligibility determinations
• Worked with a company-wide project committee to design and implement process improvements for future projects

Global Staffing Firm | Disaster Readiness & Response

• Post Katrina – assembled & deployed a team to New Orleans for field support & resource work within 72 hours
• In conjunction with the Red Cross, designed & executed a “boots on the ground” triage, recovery & rebuild plan for over 400 New Orleans based field employees 
• Established Red Cross/Fema approved call center team of 200 “agents” based out of Hartford, CT to field disaster relief requests. The team was assembled, trained & fully functional within 5 business days
• Designed National Disaster Communication & Relief Plan to address future needs. Continue as consultant for execution & operational roll-outs

Global Staffing Firm | Training & Curriculum Development

Executive Project Leader – Worked with curriculum development & leadership teams to write, design, & facilitate training for all U.S. entities.

Programs

• Sales Effectiveness – Selling in the clients best interest
• Service Excellence – Internal branding for accelerated growth
• Emerging Leaders – growth and readiness project program for 36 employees identified as high potential

Strategic Initiatives

• Enterprise Strategic Sales – built the program from the ground- up including mission statement, process flow, KPIs, compensation plan, job descriptions, and the hiring/onboarding of 18 Strategic Senior Sales Executives
• Back to Basics – educational change management plan specific to pricing strategies & gross margin improvement 200 underperforming branches throughout the US